Relationship Manager

Location: St Pancras
Contract: Fixed Term until 31/03/2026
Hours: Full time (36 hours)
Grade: B
Salary: £ 34,608 per annum

About the role
The Business & IP Centre at the British Library is committed to helping small business across the country gain the skills that they need to innovate and grow. The Get Ready for Business Growth Programme is the BIPCs flagship scale-up programme. Funded by the British Library it helps small businesses nation-wide to scale. The programme consists of quarterly cohorts where 25 businesses receive tailored, virtual business support. In addition to the scale-up strand the programme also runs a mentoring strand for earlier stage businesses and a series of quarterly start-up events.

Get Ready for Business Growth is seeking a personable, highly organised, relationship manager to guide businesses through the programme. You will be a central point of contact for approximately 12 – 13 entrepreneurs each quarter, helping them navigate the programme and providing an ongoing source of support after they’ve graduated. You will also provide light touch relationship management for an existing graduate pool of circa 400 graduates, and oversee relationship management for the mentoring stream of the programme. The ideal candidate will have exceptional people skills, an understanding of the challenges faced by small business, and excellent attention to detail. You will join an enthusiastic team dedicated to helping small businesses to thrive.

Please note this is a fixed term contract to 31st March 2026. For internal candidates this post is available as a secondment.

About us
We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items – a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.

We have millions of books, and much more besides. Our London and Yorkshire sites hold collections ranging from newspapers and maps to sound recordings, patents, academic journals, as well as a copy of every UK domain website and blog. Our public spaces provide a place to research, to meet friends, to start up a new business or simply to get inspired by visiting our galleries and events. We work with partners and libraries across the UK and the world to make sure that as many people as possible have the chance to use and explore our collections, events, and expertise. And we’re always open online, along with more and more of our digitised collection.

What we can offer you
- A competitive salary.
- A fantastic pension scheme with minimum employer contributions of 28.97% (this may be higher - dependent on grade).
- Flexible working hours, with the ability to take up to 5 days flexi leave in a 3-month period.
- 25 days holiday.
- Full details of employee benefits can be found on our Careers: Benefits

Closing date: 3 March 2025
Proposed interview date: 11 & 13 March 2025

We are unable to provide sponsorship under the UK Skilled Worker visa for this role.

We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. We would like to increase the representation of these groups within The British Library to ensure our workforce is as diverse as the public that we serve. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.

Museum Website: https://ce0752li.webitrent.com/ce0752li_webrecruitment/wrd/run/ETREC179GF.open?WVID=5071482BMD