Senior Guest Experience Manager

This role requires strategic thinking, confident and assertive negotiation skills and significant team management experience, including demonstrable experience of improving standards. The successful candidate will work with key stakeholders, using your expertise and knowledge to advise in planning and prioritising guest experience, sales, operations, accessibility, safety and security. You will work with the existing team to upskill and embed expected standards including improved monitoring and reporting. Using guest feedback and analysis to implement change and to make improvements. In addition, review and implement new strategies for recruitment, training and staff retention, developing specialist skills including sales techniques.

It is a very exciting time in The National Gallery’s history celebrating NG200 and the reopening of the Sainsbury Wing in May.

If you are ready to make a meaningful impact and are interested in joining our team, please send your CV together with a covering letter to [email protected] including Senior Guest Experience Manager in the subject line.

Museum Website: https://shop.nationalgallery.org.uk/careers