Details:
Location:
HMS BelfastCategory:
Front of house/visitor servicesSalary:
£30,000 - £35,000 per annum depending on experienceContract type:
Contract PermanentHours:
Full timeTelephone:
naRetail and Admissions Manager HMSB
The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.
HMS Belfast Retail and Admissions Manager is fully responsible for the Retail and Admissions operations at HMS Belfast. This role is responsible for achieving income and KPI targets and maximising profitability; through effective planning, commercial activity, sales drive and cost management. This role has a number of direct reports; 1 deputy manager, 2 supervisors and up to 10 assistants (full time, part time and weekend); all staff must be fully trained and developed to deliver a consistently high standard of sales awareness, adherence to procedures and customer service. This role also plays a key part in supporting the Head of Retail and Admissions and the Retail and Admissions Operations Manager in all aspects of their work
HMS Belfast
HMS Belfast is a historic Royal Navy Second World War cruiser. She spent 25 years in active service, seeing action as part of the Arctic Convoys, at D-Day, and in the Korean War, before she was brought to London by IWM. Opened to the public on Trafalgar Day, 21 October 1971, HMS Belfast now attracts over 300,000 visitors each year.
The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop, with the possibility of pop-up shops in historic locations around the ship.
Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.
Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. HMS Belfast has one shop, situated in the admissions area. The operation is focussed around driving sales and profit; delivering excellent customer service; presenting product in a stylish, attractive and commercial way.
Key Relationships
This role involves working with the wider Retail and Admissions team but also involves working with numerous internal departments. This list is not exhaustive but illustrates the key relationships:
Retail and Admissions Operations Manager
Head of Retail and Admissions, Publishing, and Brand Licensing
Retail Buying and Merchandising team
Head of Financial Controls
Human Resources
Visitor Experience
Volunteering
Membership
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description and apply via the IWM jobs page.