Details:
Location:
HMS BelfastCategory:
Front of house/visitor servicesSalary:
£23,302 per annum full time equivalent, £9,320 per annum pro rataContract type:
Contract TemporaryHours:
Part timeTelephone:
naSeasonal Retail & Admissions Assistant - 15 hours per week (Weekends)
Situated in Lambeth, ten minutes’ walk from Waterloo and the south bank the Museum attracts visitor numbers of up to 1 million a year, from all over the world. The retail offer is split across three distinct, permanent shop locations as well as an exhibition shop. Tickets to these paying exhibitions are sold from our Welcome desk along with guidebooks and exhibition books. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
In addition, your duties will include:
To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
To actively sell IWM’s Guidebooks and related offers at the museum’s entrance, outside to the large visitor queues, from our admissions desk and as an add on sale in our shops.
To use an extensive knowledge of all of the museum’s tickets and offers to provide the most suitable options for our visitors.
To accurately record visitor numbers and profiles through the admissions tills, using correct payment methods paying careful attention to detail.
To maximise revenue at admissions, promoting gift aid, donations and membership.
To exceed all retail sales targets in the shop through proactive, positive interactions with our customers, excellent product knowledge and suggestions and the up selling of linked items.
To work towards, and take responsibility for achieving branch key performance indicator targets, including average transaction value and spend per visitor.
To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate
To ensure that the IWM’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements
To help maintain the accuracy of the EPOS System by ensuring the stock is correctly keyed at point of sale, customer returns, write-offs, markdowns, price changes and supplier stock returns are administered according to retail guidelines
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description and apply via the IWM jobs page.