Fee Paid Air Traffic Services Assistant

Key duties

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.

You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.

To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.

You will be expected to comply with corporate standards, and use corporate systems, processes, and procedures – and undertake any necessary training as directed.



In addition, your duties will include:

Operating the external and internal telephones.
Take PPRs (Prior Permission Requests) and give the appropriate brief.
Maintenance of the Stephenson Screen and MET calibration checks once a week.
Flight planning.
GAR Custom forms.
Provide an Air Ground communication service when required.
Assist with the upkeep of ATC Ops vehicle.
Airfield inspections when delegated.
Assist with airfield / hangar operational logistics.
Operating ground radios on channels 2 and 3.
General administration tasks as requested.


This job description is not all encompassing. The emphasis of the job may change without changing the general character of the job.

Your duties may be reviewed and revised in consultation with you to reflect appropriate changes.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Museum Website: https://imperialwarmuseums.tal.net/vx/appcentre-ext/brand-4/spa-1/candidate/so/pm/1/pl/3/opp/450-Fee-Paid-Air-Traffic-Services-Assistant/en-GB