Visitor Experience Co-ordinator

Permanent / Full Time

Hours: 37 per week (5 days a week (with a willingness to work evenings & weekends to meet the needs of the business)

Salary: £26,213 per annum

Location: Thinktank / Support across other BMT sites as required

Working closely with the Visitor Experience Managers this role will lead the teams responsible for delivering visitor experience across our organisation. You will be responsible for the day-to-day operations and duty management of visitor experience teams at Thinktank and across other sites. You’ll support the line management of Visitor Experience Assistants by helping with 1-2-1’s, PDR’s and team training/ growth.


To succeed in this role, we are looking for someone with the following skills and experience:

Can manage the day-to-day site operations to provide the best visitor experience.
Can prioritise the most important tasks and take an informed approach to planning.
Ability to bring people together to form a motivated team.
Can engage with other departments and teams to provide the best service possible.

This is an exciting opportunity to play an instrumental role in delivering Birmingham Museums Trust’s vision to create hope, social trust and belonging. 

Further information can be found on our website where you will be able to read through the job description and apply (CV's are not accepted).

Interviews will be taking place on  19th July 2024 . In advance of the interview, you will receive a copy of the interview questions to prepare, and you will have an opportunity to express any reasonable adjustments you might need.

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced. 

Any offer of employment will be subject to pre-employment checks being carried out.

 Close date for applications is  14th July 2024.

Museum Website: https://birminghammuseumstrust.livevacancies.co.uk/#/job/details/286