Senior Delivery Manager for Lawmaker

We are looking for a Senior Delivery Manager for Lawmaker, an innovative shared service for drafting, amending and managing legislation in the UK and devolved nations. Since 2022, The National Archives has provided Lawmaker as a service to over 1,000 users including Clerks and other parliamentary staff from the House of Commons, the House of Lords, and the Scottish Parliament; Parliamentary counsel and their support staff in the Office of the Parliamentary Counsel and the Scottish Government’s Parliamentary Counsel Office; secondary legislation drafters across government; and data re-users (e.g. the legislation.gov.uk publishing system).

As the Lawmaker Senior Delivery Manager, you will be accountable for the effective continued delivery of this business-critical service for all users. This is a high impact role. The Lawmaker service often processes urgent, very sensitive, and highly complex legislation, with tight and prescribed deadlines that cannot be missed and is critical in ensuring that our governments and parliaments can deliver their statutory and democratic responsibilities.

You will work closely with the Lawmaker Service Owner on service planning and will be responsible for analysing and removing blockers to progress to ensure delivery momentum is maintained. You will oversee the support service we provide to users and lead on work to continuously improve it. As part of that, you will oversee the work of the supplier’s Service Desk and technical support teams and be responsible for allocating and managing user support work within the Lawmaker service team.

The Lawmaker service continues to grow in terms of the number of users and the types of legislation and jurisdictions it covers. You will support the growth of Lawmaker by facilitating the rollout of the service to new user groups and working with stakeholders to identify training needs and to ensure they are met.

You will be responsible for the commercial and financial management of the Lawmaker service, helping to ensure we get best value from our suppliers and our contracts, supporting procurement and managing the collection of contributions from partners, and you will actively contribute to service governance, organising and supporting meetings of the Lawmaker Steering Group which provides overall governance to the service and consists of representatives of each partner organisation.

You will work with the Service Owner to ensure the continued security and resilience of the service, maintaining the Lawmaker Security Working Group and its subgroups and overseeing the development and upkeep of the Security Risk Management plan, Business Continuity and Disaster Recovery plans and the service risk register.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.


How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please click the link following 'Museum Website' below.

You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria:

1. Significant experience of working as a Delivery Manager, or similar role. Able to evidence successful management of the delivery of complex services. Able to demonstrate a high level of skill in planning and organising resources and managing multiple priorities in a fast-paced, high impact technical environment.

2. Experience of proactively analysing and solving problems, able to communicate clearly, and use persuasion and influencing skills to foster and maintain key relationships with both internal teams, senior partners across governments and parliaments to develop understanding, achieve cooperation and deliver successful outcomes.

3. Expert in ensuring that agile practices and ceremonies are used effectively to optimise the delivery of complex digital products and services that serve real user needs. Able to demonstrate familiarity with the Service Manual and Technology Code of Practice.

4. Excellent communication and stakeholder management skills, able to communicate often complex technical information to non-technical users at a range of seniority across governments and parliaments.

5. Experience of providing or overseeing user support services, and of incident and problem management to ensure seamless, high-quality services are provided to users.

6. Proven experience of supplier management; able to use persuasion and influencing skills to foster and maintain relationships, to develop understanding, and achieve cooperation. Able to analyse complex management information to identify good performance and address poor performance.

7. Experience of managing and maintaining governance structures such as boards or working groups. Highly organised with a keen eye for detail.
Able to demonstrate the skills needed to analyse and distil complex information into reports for the Lawmaker Steering Group and other stakeholders, and the judgement needed to effectively flag and escalate key risks to the service.

8. Experience of monitoring budgets and forecasting, and of proactively managing risks and issues. Able to write or input into business cases as required.

Museum Website: https://nationalarchives.wd3.myworkdayjobs.com/Careers/job/Kew/Senior-Delivery-Manager-for-Lawmaker_JR200229-1