Duty Operations Manager

Can you oversee the operations of a busy, customer-focussed environment? Are you able to coordinate multiple tasks and make sound decisions when time is of the essence?

About us
The Science Museum is a vibrant, busy and unique environment. We have large groups of school visits, unique special events, the opening of new exhibits - all taking place under one roof! We welcome over 3 million visitors per year to a building over 100 years old, this makes a dynamic environment where no two days are the same.

To ensure we provide a seamless standard of visitor experience and care, we are looking for a Duty Operations Manager (internal title) to join us.

About the role
You will have an integral part in upholding our standards and ensuring a fantastic experience for our visitors. Responsible for the smooth and efficient Museum operation, you will ensure the experience, security, well-being and health & safety of our visitors, staff and contractors.

As a floor-based manager, you will oversee and deliver Museum operations, co-ordinating prevention or responses to a range of issues. Operating as a senior manager on-site, you'll be an on-call incident manager - On an average day you could experience anything from first aid requests, providing solutions to visitor and staff issues, to coordinating a full evacuation of the Museum.

When not you're not dealing with live incidents, you will be completing thorough investigations and incident reports to provide learning and training for the future. You will have the opportunity to provide operational input on future planning, new galleries and various other projects through meetings and discussions. You may also find yourself advising on plans for upcoming occasions such as corporate events or visits from high profile VIPs.

You will get to do all of this as part of a supportive and collaborative team. It is a role that provides different tests and challenges each day, so you will never stop learning.

Contract - Permanent, Full time 35 hrs per week
Salary - up to £37,962 per annum

About you
Whether you have a background working in visitor or customer experience or in a busy, customer-focussed environment, we are open to how you have gained your exposure to incident control, duty management or coordinating operational activity.

Your skill and approach to manage a range of circumstances is what will see you succeed.

You will be a great communicator, with the ability to facilitate effective action through others. With a positive and proactive approach to a range of risks and situations, you can lead and co-ordinate responses during incidents. With a considered and efficient approach, you can ensure that visitor safety and enjoyment is at the forefront of all decisions.

Above all, you will have a genuine desire to provide exceptional customer service.

Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjg3MDc1LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t