Visitor Assistant

Do you have great communication skills and the ability to provide a warm welcome to our visitors?

About us
The Science Museum's world-class collection forms an enduring record of scientific, technological, and medical advancement from across the globe. As part of the world leading Science Museum Group, the Science Museum in London is known for its inspiring collections and excellent visitor experience.

Joining our Visitor Fundraising team, you will be responsible for delivering the highest standards of customer service by providing a warm welcome to our diverse audiences, asking for voluntary donations, and managing admission at the entrance of the museum.

About the role
Internally known as a Visitor Fundraiser, we are looking for someone to join our team on a part time weekend basis, covering every Saturday and Sunday.

As a part of our front of house team, you will be one of the first faces our visitors see when they enter the museum. You will have the confidence to engage with our visitors in a professional and friendly manner and ask for donations as part of a warm visitor welcome.

Working with our wider Visitor Experience team, you will help to manage visitor flow at the entrance of the museum and be responsible for processing museum admission tickets. You will be placed at one of the most lively and busy locations in the Museum - actively promoting the museum offer, up selling our commercial and retail activities, and encouraging Gift Aid and email opt-ins to ensure we meet our targets.

About you
You have a friendly and accommodating approach to a range of people and a willingness to acquire the skills to become truly visitor-focused.

You will be a true advocate for the Museum - with the ability to absorb information and communicate this in a positive and engaging way. Using your great communication skills, you will actively approach or encourage donations from our diverse audiences.

As a keen team player, you enjoy working with and supporting others. Some of our stations are the most lively and busy locations in the Museum, where you can appreciate the excitement of our visitors, whilst acting with initiative during our quieter periods.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying
View the Vacancy Information Packs listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 35 days annual leave (full time equivalent), along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjUwODM5LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t