Duty Manager

Can you respond to issues and challenges calmly? Are you experienced in coordinating operational teams? Would you like to work for a world-class Museum?

About us
The National Railway Museum is not only famous for its unrivalled collections but also for its visitor care. The Operations department is an integral part of the Museum which demands the highest standards of customer service and care to maximise the customers' enjoyment of the museum.

About the role
We are now recruiting for a Duty Manager to join the team on a full time (35 hours), 8 month fixed term contract.

As Duty Manager, you will play a key role in upholding our standards and ensuring a fantastic experience for our visitors. Working closely with colleagues across all operational departments, you will ensure a smooth and efficient operations including the enjoyment, security, experience, well-being and Health and Safety of the Museum visitors, colleagues and contractors.

You will act as a floor-based manager delivering routine museum operations, as well as overseeing and coordinating responses to operational problems that arise during public opening hours. You will be able to operate independently when required as the senior manager on-site, ensuring that all KPIs and service standards are met.

This contract is due to start at the beginning of February 2025.
Salary: £26,436 per annum

About you
Whether you have gained your experience in hospitality, a security setting or even in a supermarket, we are open to how you have developed a flexible approach to managing multiple tasks whilst responding to the daily operational requirements.

With exposure to coordinating operational teams, you have experience of ensuring excellent service standards are maintained. As you will be responsible for the Museum floor, you will bring a solid understanding of health and safety standards; the ability to identify hazards and potential issues and ensuring appropriate action and escalation is taken.

Previous experience of incident control will also be helpful. Ultimately, you'll be passionate about exceptional customer service and will be able to inspire the same passion in others.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjc2NTA1LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t