AV Support Technician

• Resolve AV equipment-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Employ appropriate maintenance, support and incident management processes and procedures to support and maintain AV equipment, and to investigate and resolve AV equipment-related incidents.
• Provide timely communication to users on the status of their service requests and incidents.
• Liaise with IT/AV suppliers to ensure AV equipment-related incidents and problems are resolved in a timely and professional manner.
• Undertake AV equipment-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the performance of supported AV equipment.
• Create and maintain AV equipment technical support documentation.
• Run on site and online Lectures, Events, meetings, and workshops for internal and external stakeholders, both individually and with other AV team members.
• Work within a Hybrid Environment of Events, meetings

Museum Website: https://vam.current-vacancies.com/Jobs/Advert/3685194?cid=3279&rsid=24732&js=0&LinkType=1&FromSearch=False