Full Time Gallery Team Member - Fixed Term Contract

General
• Protect the security of the Collection, its building and furnishings against all hazards.
• Maintain order by ensuring that all visitors conform to the expected standards of behaviour and conduct as set out in the Collection’s regulations.
• Apply the necessary controls and procedures to protect the Collection’s works of art from loss or damage.
• Ensure that visitors or contractors do not touch the exhibits.
• Protect the safety of visitors at all times and follow the procedures relating to fire safety and evacuation.
• Monitor crowd levels and visitor flow, implementing crowd management procedures as and when necessary.
• Enhance visitors’ experiences by responding helpfully to queries from members of the public and offering assistance where necessary, including assisting the public and other enquirers in finding specific locations and facilities.
• Report and handle any incidents and concerns as they arise in the galleries.
• Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in good order and reporting any defects immediately.
• Support the daily operational needs of the Collection assisting as required across a range of visitor services including the cloakroom, Front Desk and Ticket Desk.
• Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best practice is observed, reporting any incidents or concerns to the Gallery Team Manager and/or the Gallery Team Supervisor.
• Carry out light cleaning duties.
• Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team Supervisor.
• Respond to all emergencies calmly and effectively within a timely manner.
• Respond to first aid calls (when trained).
• Contribute positively to improving visitor satisfaction.

Events
• Monitor the safe delivery of equipment through the galleries during event set up and pack down.
• Ensure the safety of the Collection is maintained throughout the course of the event.
• Assist and direct guests as required.
• Cover ‘hot spots’ during set up and pack down.
• Escort and invigilate contractors.
• Invigilate busy areas/assisting colleagues upon request and reporting concerns to the Gallery Team Manager/Supervisor or Event Manager.

Museum Website: https://www.wallacecollection.org/about-us/join-team/