Retail Assistant

About the role

We are now recruiting for a Retail Assistant position to be part of our friendly and dedicated team. As a Retail Assistant you must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

Full day hours will usually be 09.30 a.m. to 5.30 p.m. per day excluding a one-hour unpaid lunch break each day.

You must be available to start week commencing 17 March 2025 and to attend an interview which will take place on either Wednesday 05, Thursday 06, or Friday 07 March 2025.

The difference you’ll make

In all that you do, you'll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

- Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.
- Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.
- Contributing to the achievement of sales targets by proactively promoting our shop products and/or tickets.
- Ensuring the security of our cash, stock, equipment, and property within the shop/ticketing area.
- Maintaining the standards of merchandising, display and housekeeping required.
- Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.
- Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.
- Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.
- Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

What we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

- Proven experience of working within a retail or customer services environment.
- Knowledge of visual merchandising.
- Previous cash handling experience.
- Ability to deal positively and effectively with customer enquiries.
- Good interpersonal / communication skills and a helpful manner.
- Experience of using administrative procedures relevant to a shop environment.
- Good numeracy skills with high standards of accuracy and attention to detail.
- Ability to plan and prioritise tasks.

It would also be great if you have:
- Knowledge and appreciation of art
- Flexible approach to the job
- Gaelic /Foreign language or BSL skills

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 9.00 a.m. Friday, 28 February 2025.

Museum Website: https://www.nationalgalleries.org/careers