Data Manager: Membership

About the role:

This is an exciting opportunity for a detail-oriented and proactive individual with strong experience in data and Direct Debit management to support the Membership and Advancement work of the Museum.

As Data Manager: Membership, you will play a key role in ensuring the accuracy and efficiency of our data processes, particularly focused on managing Membership data and Direct Debit processing. Reporting to the Database Manager and line managing the Database Assistant, you will oversee the day-to-day administration of data flow, maintain high standards of data quality and compliance, and contribute to broader system development in line with the Museum’s strategic goals.

You will work closely with colleagues across the Advancement department, Finance, the IS team, and our Direct Debit provider, ensuring our systems and data support excellent donor experiences and robust reporting. This role also includes contributing to data planning and supporting the future development of systems and processes, including potential changes to our data infrastructure.

Key areas of responsibility:

• Administering and managing data input and processing, ensuring high levels of accuracy and compliance with UK GDPR, Direct Debit and PCI regulations, and sector best practices.
• Leading on the accurate and timely processing of Direct Debit payments and supporting broader collections in collaboration with the Membership Services team.
• Managing the relationship with the Direct Debit service provider, resolving issues and ensuring SLAs are met.
• Overseeing membership renewal data and supporting the production of monthly and bespoke mailings.
• Developing and maintaining robust data systems and processes that support membership acquisition, retention, and reporting.
• Collaborating on data improvement initiatives and supporting the Museum’s longer-term CRM and data development strategies.
• Providing training and support to staff on using Raiser’s Edge and contributing to a culture of data excellence.
• Line managing the Database Assistant and providing day-to-day support across data-related processes.

About you:

• Educated to degree level or with equivalent relevant experience.
• Strong experience working with CRM databases, preferably Raiser’s Edge.
• Proven ability to manage complex data processes and ensure data accuracy.
• Experience of working with financial data, ideally within a membership or fundraising context.
• Excellent attention to detail and a methodical approach to problem-solving.
• Confident communicator, able to work collaboratively across teams.
• Experience of line managing or supervising staff.
• Knowledge of Direct Debit processes and UK GDPR is highly desirable.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to [email protected].

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Museum Website: https://bmrecruit.ciphr-irecruit.com//templates/CIPHR/jobdetail_8047.aspx