Visitor Experience Host

You will provide every visitor with a welcome, using conversation to help visitors understand what makes the subject of ‘Home’ so special.

Main responsibilities

To support the Museum’s fundraising and commercial activity through the promotion of donations, the sale of products in the Museum shop and event tickets.

To maintain a safe and secure environment for our visitors, collections, staff and volunteers.

Invigilate and patrol gallery spaces and collection objects

Report and escalate accidents, safeguarding and security incidents as they arise

Assist in the evacuation of all public spaces during emergencies

Manage the flow of visitors between gallery spaces

Work as part of a team to deliver an outstanding experience for every visitor

Welcome visitors to the Museum and help them get the most out of their visit by providing information and support throughout their visit

Communicate with colleagues to ensure the smooth daily operation of public spaces

Encourage visitor feedback and support the wider improvement of visitor satisfaction

Attend training throughout the year, including team training on Mondays

Support the Museum’s fundraising and commercial activities:

Proactively ask visitors to make donations to the Museum, to support the work of the Museum

Operate the till and ticketing system; sell event tickets

Encourage visitor engagement with our shop, events and venue hire spaces

Support the running of commercial events and private hires

Occasionally provide Retail cover


The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may be reasonably required.

A DBS criminal record check at the appropriate level will be required before the successful candidates can start work.

Museum Website: https://hr.moorepay.co.uk/hr/recruitment/role/32a34856f9031365764b7c3c2731183e/46338